Frequent Questions
General Academy Questions
What is the SmartSuite Academy?
The SmartSuite Academy is an online learning platform that provides free courses for anyone who wants to learn more about using SmartSuite.
What courses are available in the SmartSuite Academy?
The SmartSuite Academy offers a range of courses on various topics related to using SmartSuite. These include courses on basic features and functionalities, as well as more advanced topics for power users and consultants.
How do I enroll in a course on the SmartSuite Academy?
To enroll in a course, simply browse the course catalog. From there, you can select the course you're interested in and enroll in it.
Is there a cost to enroll in a course on the SmartSuite Academy?
No, all courses on the SmartSuite Academy are free of charge.
How long does it take to complete a course on the SmartSuite Academy?
The length of each course varies, but most courses can be completed in less than 20 mins.
What kind of materials are included in a course on the SmartSuite Academy?
Each course includes a written overview of the topic, an instructional video, and knowledge checks to test your knowledge of the topics presented.
Is there any certification available upon completing a course on the SmartSuite Academy?
Yes, the SmartSuite Academy offers three levels of certification: Pro, Expert, and Consultant. To earn a certification, you must pass an exam.
Can I retake a course on the SmartSuite Academy if I need to review the material?
Yes, you can retake a course on the SmartSuite Academy at any time.
How do I contact support for the SmartSuite Academy?
If you have any questions or issues with the SmartSuite Academy, you can click on the icon in the bottom right of the page to speak with a member of our team.
Are there any prerequisites for enrolling in a course on the SmartSuite Academy?
No, there are no prerequisites for enrolling in a course on the SmartSuite Academy. All courses are designed to be accessible to anyone who wants to learn more about using SmartSuite.
Certification Exam Questions
How do I prepare?
There are no prerequisites to becoming SmartSuite Certified. If you understand the features, configurations and best practices for the certification you are applying for, you’re ready to take the certification exam.
Where can I ask questions about the certification program?
The best place to ask questions about certifications is in this space in the SmartSuite Community, or you can click on the icon at the bottom right of the page to reach a member of our onboarding team.
How can I promote my certification?
When you've completed one of SmartSuites certifications, you can view your certification, download a printable copy, embed the certification badge onto your website, or add it to LinkedIn or Upwork.
I didn't pass my exam. Can I retake it?
Yes, you can take the exam until you pass.
How many questions are in the exam?
The number of questions for each certification ranges from 60 to 120.
Do I need to complete any SmartSuite courses before taking an exam?
No, but the online courses will reinforce your knowledge of the topics that are covered in exams.
What score do I need to pass the exam?
You must obtain a passing score of 70% or above to successfully pass the exam and obtain a certification.
Can I obtain multiple certifications?
Yes! Just follow the same process of taking a new certification.
Can I save my test progress and come back later?
You have three hours to complete your exam. You can navigate away from the exam, but if you do not return and complete the exam within three hours you will fail the exam. We suggest you block off the time required and take the exam in one sitting.
How long is my certification valid for?
Your certification is valid for a period of two years. Then you will need to retake the exam to obtain the certification again.
I passed the exam, but I think I could get a better score.
You can retake the exam as many times as you wish. Note that we will only show your most recent score.
What is the best way to show off my Certification Badge?
Share to Facebook
Add your Badge to your LinkedIn Profile
Share to Twitter
